From Frustration to Redemption
The Journey to Seamless Experience at Snapp Express
When users struggled to redeem discount codes on Snapp Express, we knew it was time for a change. By identifying the challenges in the previous design and understanding real user needs, we redesigned the app to deliver a seamless, intuitive, and enjoyable experience. Discover the journey from problem to solution in this case study!
Decoding the Discount
The Unseen Path to Success
explores the transformation of a flawed voucher section into a streamlined, user-friendly experience. Through data-driven insights and user behavior analysis, the redesign resolved major usability pain points, leading to a significant boost in conversion rates. This case study showcases my approach to tackling complex UX challenges with creativity and precision.
